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Health Monitor Statuses

Reference the Menu Board Health Monitor to view the status of each DMB media player at a specific site. The following describes DMB statuses. Contact Xenial Support to resolve media player issues.

Status

Description

Response OK/Content OK

The media player is online and updated with the latest available content and software.

Content or Version Discrepancy

The media player is online, but it is NOT updated with the latest available content and/or software.

No Response In 24+ Hours

The media player has not reported to The Portal in twenty-four (24) hours or more.

High CPU Temperature

The internal temperature of the media player is over 80°C (175°F).

Time Zone

One or more media players is configured with the wrong time zone.

View Health Monitor Status Details

To view the status details for a specific site:

  1. From the Health Monitor site list, select the site.

  2. Hover the cursor over a status icon to view additional details.